These FAQs address ordering products from our site. We have additional FAQs about us and our site in general.

Q: How do I start my e-course?

All of our four-week e-courses start on Mondays. A day or two before your class is scheduled to begin, you will receive an email with the instructions for getting started. This email will come from training @ writing911.com. It's very important that you add this address to your "friends" or "white" list in your spam filter. This is particularly important if you use an AOL email address.

Q: When will my tip sheet arrive?

Once your credit card or PayPal purchase has been approved, a special download web page will pop up in your web browser. It will contain the download links for each of the publications you've purchased. Your download page is available for 24 hours only. You will also be sent an email message with a link to your download page. In the average scenario, you should be reading your publications within minutes of your purchase.

Q: In what format are the tip sheets?

All of the documents for sale on our website are delivered electronically as Adobe PDF files. We do not distribute paper copies. This helps us keep our costs down, so our prices can remain very reasonable.

Q: Is it hard to download and view PDF files?

No. In fact, it's very easy, and that's one of the reasons we distribute our publications in the PDF format. PDFs can be viewed on any computer, as long as you have the free Adobe Acrobat Reader installed.

Q: How do I save the publications to my computer?

One of two things will happen when you click on the link for the publication you purchased--it will either download and open immediately or you will be asked to download and save the file.

If the file opens immediately in the Adobe Acrobat Reader, you can click on the disk symbol at the top of the screen to save the document.

If it doesn't open immediately, you will be asked to download the document. It will be saved to the location you specify.

If the publication is opening automatically and you'd prefer that it didn't and want to see the download box instead, just right-click on the link and select "save target."

Q: I've downloaded the file, but I can't view it.

If you have the Acrobat Reader installed and you see the document file saved on your computer, but can't open it, call us at 336-499-5816 or use our contact form. In very rare instances, a file can be corrupted during the download process. We'll work with you to get the file through email.

Q: I don't see a charge from Writing911 on my credit card bill, but I do see one from EcoScribe Communications. What's the deal?

EcoScribe Communications is the parent company of the Writing911.com website and the owner of our merchant accounts. The charge is for your Writing911 downloads.

Q: I know everyone says it's safe, but I refuse to use my credit cards online. Can I still buy your publications?

Yes. We encourage you to purchase your documents online using a credit card over our secure server. It's safe, and most credit card companies protect you against Internet fraud. However, you do have another option. You can order online and pay with PayPal, where funds can be taken out of your checking account and transferred to our account.

Sorry, we do not accept mail, fax or phone orders. In limited circumstances, we may accept payment by check through the mail for our online courses. Please email or call us about this option.

Q: I love your publications! Can I make copies for my staff, board of directors, or students?

A: We're glad you like our work! However, it is important that we manage and assert our copyrights in order to keep our prices affordable. Your purchase entitles you to one digital copy that you download and one paper copy that you print yourself from your digital copy, period. See our copyright and legal notices for more details.

Just as you wouldn't photocopy a book you bought at a bookstore for several people, please do not copy or forward your PDF files to others. Instead, encourage them to purchase their own copies.

If you are interested in purchasing multiple copies of our publications or making our publications required reading for a class, please contact us at 336-499-5816 or through our contact form for group discount rates. We can generate a special coupon code for your group.

Q: What does "100% satisfaction guaranteed" mean?

It means what it says. If you are not satisfied with your tip sheet purchase, contact us at 336-499-5816 or through our contact form within 30 days of your purchase, including your name and contact information, and we'll process a refund for you. For our online courses, you must request a refund within 7 days of starting the course.